Mediacore Softswitch is equipped with Guardian — the monitoring system of the VoIP connection quality. Guardian analyses VoIP traffic considering different directions and suppliers. It allows checking such important parameters of communication quality as Answer Seizure Ratio (ASR) and Average Call Duration (ACD). Prompt analysis of these two key criteria allows the decision-making process being considerably accelerated. That results in profitability increase.

The analytical system features are being broadened constantly. Speedflow Communications developing team has recently completed a new software module — VoIP Trouble Ticket Automatic System (NOC TT). Based on routing analysis NOC TT system automatically generates and sends notification e-mails to suppliers in case of the incident or connection quality decline.

When identifying faults NOC TT system uses a complex of unique algorithms based on multivariate analysis. An elaborate logic of statistically uncertain problems elimination makes it possible not to bother a supplier with unfounded problems or false messages. Because of system flexibility criteria analysis can be adjusted in accordance with different traffic priorities and expected profit rate.

NOC TT system was built on Speedflow engineers’ hands-on experience in VoIP problems solving.

NOC TT system is a great solution for VoIP companies which don’t have numerous technical support staff. Because of NOC TT system features the work efficiency of the personnel and the decision-making quality will increase considerably.