Customer care

Speedflow provides all the customers of our VoIP software solutions with high level of customer care.

Speedflow Communications takes care of the clients on each stage of cooperation. After taking interest in our VoIP software solutions company’s expert provides the client with all the necessary information about our products. The customers are welcome to see online presentations of VoIP softswitch (or another VoIP software solution) they need, they are provided with demo-versions, manuals and video-manuals.

Demo-version of the softswitch is fully functional VoIP softswitch solution with capacity about 5-10 concurrent calls.

Our experts consult the clients about the type of softswitch (or another VoIP software solution) they need. Consulting is based on the individual approach to every customer. It helps to find an optimal configuration and capacity of the VoIP softswitch for the unique needs of every company. Also our staff will recommend you hardware configuration for your VoIP solution.

After signing the agreement our professionals install the VoIP software solution on the hardware. Installation is remote that’s why your servers could be anywhere in the world. This process is fast and easy.

Our VoIP software solutions are available in installments. Installment plan is interest-free. It can be up to 18 months depending on capacity of the VoIP software product.

Speedflow offers free trial period before buying VoIP softswitch.

The payments start only after trial period when the client is sure that softswitch meets declared specifications.

Speedflow Communications offers online trainings for all the customers. These trainings help the managers and technical staff of the client to understand the principles of work of the softswitch (or another VoIP software solution). Our specialists explain all the necessary information and give the answers for all the client’s questions. The staff trainings are free of charge both in case of buying or renting softswitch.

The technical support is free of charge during the first three months after buying.

In case of softswitch rent, technical support is included in the price.

Our NOC technical support is online 24/7. NOC specialists react to the requests immediately. Our clients highly appreciate the work of our technical support in their testimonials. Speedflow Communications constantly improves the quality of work of the technical support.

Speedflow offers regular release updates for VoIP softswitch solutions. Moreover, our clients send us their individual requirements and company takes them into consideration when works at updates.

All softswitch updates are free of charge for our clients.