Last updated: October 24, 2022
For operators to handle high peaks of CC traffic, they will need a smart, high-capacity VoIP Softswitch solution. In the near future, processing CC traffic is likely to become more difficult. As CC traffic usually has a high number of calls per second (CPS) and a short average call duration (ACD), it can be hard for carriers to handle call attempts.
What is call center capacity planning
Call center capacity planning is the process of matching your call center resources (agents) to the amount of work you expect to come in at a given time. This is done while making the best use of agents’ time and making sure customers are happy.
How do you figure out the capacity of a call center
To figure out occupancy, divide the number of erlangs (traffic intensity) by the number of agents on the contact center floor, then multiply that number by 100 to get a percentage.
We’ve got a lot of requests from companies that use different softswitches and are having trouble keeping their infrastructure stable because of the rise in CC traffic. We think this will keep happening because the number of calls to call centers is going up.
What does a Softswitch do
A Softswitch (Software Switch) is a software-based telephone switchboard in a telecommunications network that is not based on the special switching hardware of a traditional telephone exchange but runs on a general-purpose computer platform. Shortly, it directs IP packets (VoIP) to reach their destination.
Why do you need a Softswitch solution
In particular, MediaCore has some notable features to help increase your CC traffic capacity. Some of them are:
- Supports more than 1500 calls per minute
- Monitor SMS and VoIP traffic via charts, diagrams, stats, and more
- The billing function offers a payment calendar, CDR, VAT accounting, and loop detection
- Offers API integration for ERP, CRM, CMS, and BSS software
- ACD, PDD, ASR, NER-based statistics, and integration
- LCR, LNP, Jurisdictional, and various types of routing
Get the most out of your server, which will save you money on hardware and make your site easier for people to use.
With MediaCore SBC (link), your VoIP business gets the best price-to-quality ratio on the market for a solution that packs a lot of power.
Try MediaCore and be ready for the future with a VoIP network that is up to date!
Email us at info@speedflow.com to find out more.
