Telecom FAQ

Telecom FAQ

Have a question about our telecom services? We might already have the answer in our Telecom FAQ.

1. What is VoIP?

Voice Over Internet Protocol is a technology that involves the transmission of voice communication and other multimedia sessions over Internet Protocol (IP) networks. Fax, SMS, voice messaging applications can also be transported via VoIP channels. VoIP services are usually much cheaper than traditional telephone services.

2. What is traffic?

Traffic is the summation of the VoIP calls and other data, received and delivered via the Internet.

3. What are ASR and ACD?

ASR and ACD are key quality metrics for VoIP providers.

ASR (Answer-Seizure Ratio) means the ratio of successfully-connected calls to the total call attempts.

ACD (Average Call Duration) shows the average duration of routed calls.

4. What is CLI?

CLI means Caller Line Identification. It is a type of VoIP route that transfers Caller ID, making it visible to the recipient of the call. Commonly CLI routes are good-quality routes.

5. What is VoIP CC (CC Traffic, CC Routes)?

CC traffic (Call Centre traffic) has its own specific characteristics compared to regular traffic. CC traffic is usually marked by large Calls per Second (CPS) and low Average Call Duration (ACD) rates.

6. What is Bulk SMS?

Bulk SMS means sending an SMS to a large number of recipients at once. It is frequently used for marketing, notifications, reminders and other business purposes.

7. What is A2P messaging?

In contrast to traditional person-to-person messaging (P2P), A2P (application-to-person messaging) is any kind of traffic, where a person receives messages from an application.