Telecom FAQ

VoIP Termination and Telecom Services FAQ

Have a question about our telecom and VoIP termination services? We might already have the answer in our Telecom FAQ.

1. What is VoIP?

What is VoIP?

Voice Over Internet Protocol is a technology that involves the transmission of voice communication and other multimedia sessions over Internet Protocol (IP) networks. Fax, SMS, voice messaging applications can also be transported via VoIP channels. VoIP services are usually much cheaper than traditional telephone services.

2. What is traffic?

What is traffic?

Traffic is the summation of the VoIP calls and other data, received and delivered via the Internet.

3. What is VoIP Termination?

What is VoIP Termination?

VoIP termination is a process of phone calls routing through the IP network to the final recipient. The call is routed from one carrier (VoIP provider or Telephone Company) to another until it has been received by the called party. VoIP termination is also stated as call termination or VoIP wholesale termination.

4. What are ASR and ACD?

What are ASR and ACD?

ASR and ACD are key quality metrics for VoIP providers.

ASR (Answer-Seizure Ratio) means the ratio of successfully-connected calls to the total call attempts.

ACD (Average Call Duration) shows the average duration of routed calls.

5. What is CLI?

What is CLI?

CLI means Caller Line Identification. It is a type of VoIP route that transfers Caller ID, making it visible to the recipient of the call. Commonly CLI routes are good-quality routes.

6. What is VoIP CC Traffic (Call Center traffic)?

What is VoIP CC Traffic (Call Center traffic)?

CC traffic (Call Centre traffic) has its own specific characteristics compared to regular traffic. CC traffic is usually marked by large Calls per Second (CPS) and low Average Call Duration (ACD) rates.

7. What is Bulk SMS?

What is Bulk SMS?

Bulk SMS means sending an SMS to a large number of recipients at once. It is frequently used for marketing, notifications, reminders and other business purposes.

8. What is A2P messaging?

What is A2P messaging?

In contrast to traditional person-to-person messaging (P2P), A2P (application-to-person messaging) is any kind of traffic, where a person receives messages from an application.