Today’s VoIP market is quite challenging and it’s not so easy for carriers to keep stable long-term growth. As per our research, these days, providers’ focus has shifted onto the cost-effectiveness of operations. Flexibility, security, and business processes optimization are also important. To offer growth opportunities, the vendor should have not only a consistent product development roadmap, but also communicate with clients and get their constant feedback.
Once our new MediaCore customer has the platform installed, this is just the beginning of the journey. The next essential step is to configure the platform and start to run traffic. The client’s account managers, technical support and other team members should be able to use the MediaCore properly. That’s why we provide free training for all our new customers.
How do you measure customer satisfaction and loyalty? Retention rate is a proven indicator that shows the quality of your product or service. Furthermore, it helps companies to build amazing relationships with their clients. Retention is not something that can be built in a moment. It is also a long-term process that requires a coherent plan. Speedflow surely values its software partners and does all the best to improve customer satisfaction and retention.
SMS traffic is increasing rapidly and creates opportunities for enterprise messaging businesses. Whether companies start an SMS division or they need to upgrade their existing messaging infrastructure, they face the problem of choosing an SMS hubbing platform that will enable their business growth. Let’s review which aspects are the most important when choosing the SMS solution.
A key premise for success in VoIP industry is setting up an infrastructure capable of covering the full scope of a business vision. Most of VoIP and SMS start-ups should ask themselves few questions regarding their first class 4 softswitch. What infrastructure will help emerging companies enter the market and sustain consistent business growth? Will it enable them to shift direction easily to respond to industry changes? Here you can review our practical tips, based on real use cases of our loyal customers.
VoIP protocols are a group of technologies that make calls possible over the internet in the form of data packets sent from one IP to another. A variety of protocols have been developed to serve different purposes, from transmission of voice calls to sending of fax messages and SMS. Several VoIP protocols, such as SIP and H.323, are the dominant choice today. To cover all requirements of the VoIP business, it is a good practice to use a softswitch that supports multiple protocols and codecs and can convert them. Such softswitches do not limit carriers to establish networks which consist of any type of traffic and destinations geography.
The telecom carrier business is undergoing constant change. With technology advancing and traffic volumes rising every year, it's crucial that carriers are well equipped to respond to the changes.
Today’s VoIP market is very dynamic. With new challenges arising constantly, flexibility of routing has become a necessity. One routing feature that demonstrates a shift in value from an advantageous option to a necessary one is AB routing—otherwise known as origin-based routing. AB routing was first introduced in 2016 when European operators implemented surcharges for traffic originating from outside the European Economic Area.
The current COVID-19 pandemic has forced countries in Europe and elsewhere to employ drastic temporary measures to bring things back to normal. For many enterprises, developments over the past few weeks have placed a huge importance on making arrangements for employees to work from home. The challenge with such solution is often related to maintaining the same level of efficiency as with physical office work.
Ordered telecom billing is a must for running a successful VoIP and SMS business. To achieve this, you have to rely on a softswitch with an integrated billing module that is accurate and feature rich. MediaCore has a range of easy-to-use tools that help carriers monitor and organize the financial side of their voice and SMS business.