Once our new MediaCore customer has the platform installed, this is just the beginning of the journey. The next essential step is to configure the platform and start to run traffic. The client’s account managers, technical support and other team members should be able to use the MediaCore properly. That’s why we provide free training for all our new customers.
How do you measure customer satisfaction and loyalty? Retention rate is a proven indicator that shows the quality of your product or service. Furthermore, it helps companies to build amazing relationships with their clients. Retention is not something that can be built in a moment. It is also a long-term process that requires a coherent plan. Speedflow surely values its software partners and does all the best to improve customer satisfaction and retention.
We at Speedflow appreciate when our software partners share their feedback regarding our products. Today we would like to present to you our recent interview about the MediaCore SMS solution implementation experience. We’ve got an opportunity to speak to Bill Djokoto, the CEO of IDS Data Services Inc. You are welcome to read his SMS platform testimonial and learn which MediaCore features they consider to be the most useful for their work.