Challenges in processing CC traffic are expected to intensify in the near future. As CC traffic typically exhibits a high volume of calls per second (CPS) and low average call duration (ACD), carriers often struggle to successfully process call attempts. To deal with high peaks of CC traffic, operators require an intelligent, high-capacity solution.
Call Center traffic volumes have grown significantly in the last few years and the demand is expected to reach its peak in the near future. CC traffic is typically characterized by a high Calls Per Second rate and low Average Call Duration. It can be quite challenging for VoIP carriers to terminate the needed number of calls smoothly and successfully. To be able to handle and process high peaks of CC traffic, they need to have a reliable VoIP platform and high server capacity.