What is Jitter?

What is Jitter?

Whether for personal or business use, VoIP offers cost-effective, feature-rich voice communication over the internet. However, like any technology, VoIP has its own set of challenges, and one of the most common issues users encounter is jitter. In this article, we will explore what jitter is in the VoIP industry, its causes, and how to mitigate its effects for smooth and uninterrupted communication.

What is Jitter in VoIP?

Jitter refers to the variation in the delay of packet delivery in a VoIP call. To put it simply, it is the irregularity in the arrival time of data packets carrying voice information. In a perfect VoIP call, data packets should arrive at consistent intervals, allowing for smooth, real-time conversation. Occasionally,  these packets may arrive with varying delays, resulting in jitter.

What Causes It?

Network Congestion

One of the leading culprits behind jitter is network congestion. When there’s a high volume of data traffic on the internet or within your local network, data packets carrying voice information can face delays. This occurs as these packets compete for limited bandwidth, causing varying delivery times. Network congestion can manifest at multiple points in the data transmission path, from your internal network to your VoIP service provider’s infrastructure.

Packet Loss

Packet loss is another significant factor contributing to jitter. It happens when data packets are dropped or lost during transmission. This can occur due to various reasons, including network issues, subpar network hardware, or interference. When packets are lost, it results in gaps in the conversation, leading to jitter as the recipient receives the remaining packets irregularly.


Network devices like routers and switches use buffers to temporarily store and forward data packets. While buffering is essential for managing traffic, excessive buffering can introduce additional delay, which can contribute to jitter. It’s a fine balance between buffering for efficient data flow and not introducing excessive latency.

Routing Issues

Incorrect routing of data packets can lead to longer delivery times. When packets take suboptimal routes or encounter misconfigurations, it results in varying packet arrival times. This variability disrupts the real-time nature of VoIP communication and contributes to jitter.


High latency, often referred to as network delay, can also be a significant contributor to jitter. Latency occurs when data packets take longer than expected to travel from the sender to the receiver. When latency is high, it results in irregular packet arrivals, disrupting the real-time synchronization crucial for VoIP calls.

Variable Network Conditions

Internet traffic conditions can change rapidly. Jitter may occur when network conditions fluctuate, causing inconsistent delivery times for data packets. These variations can be unpredictable and challenging to manage, making it essential to have strategies in place to mitigate their effects.

Network Quality

The quality of your internet connection and the network hardware you employ can significantly impact jitter. A reliable and high-speed internet connection, coupled with quality routers and switches, can help reduce jitter by ensuring the efficient transmission of data packets.

Interference and Noise

Electrical interference, electromagnetic interference, and crosstalk can disrupt the transmission of data packets. When these types of interference occur, they lead to variations in packet arrival times, ultimately contributing to jitter.

Effects of Jitter

The effects of jitter in communication systems, particularly in Voice over Internet Protocol (VoIP) and real-time applications may include the following:

Choppy or Garbled Audio

It causes irregular delays in data packet delivery, resulting in segments of audio being delayed or lost during transmission. This leads to choppy or garbled audio, making voices sound distorted, fragmented, or even unintelligible.

Poor Call Quality

Inconsistent packet delivery introduced by jitter disrupts the call, leading to a suboptimal listening experience for both parties. Voices may become fragmented or broken, hindering effective communication and impairing call quality.

Communication Difficulties

Jitter can lead to delays in hearing responses and fragmented speech, disrupting the natural flow of the conversation. This can result in misunderstandings and reduced productivity, particularly in business settings where clear communication is essential.

Reduced User Satisfaction

Users experiencing frequent jitter-related issues may become dissatisfied with VoIP services. This dissatisfaction can discourage users from relying on VoIP for important calls, impacting the adoption and utilization of VoIP technology.

Challenges in Conference Calls

Jitter can be particularly problematic in conference calls with multiple participants. It disrupts voice data synchronization, causing overlapping speech and confusion, making productive group discussions challenging.

Audio-Video Desynchronization

In real-time applications such as online gaming or video conferencing, jitter affects the synchronization of audio and video streams. This can lead to audio-video desynchronization, where the audio lags behind or leads the video, resulting in a less-than-ideal experience and difficulties in maintaining seamless interactions.

Impact on Service Providers

Prolonged and unresolved jitter issues can negatively impact VoIP service providers. Users experiencing persistent jitter-related problems may seek alternative communication methods or providers that offer more reliable and jitter-free calling experiences. This can lead to a loss of customers and damage to the reputation of the service provider.

How to Mitigate Jitter

One effective approach to mitigating jitter is the implementation of Quality of Service (QoS) settings. QoS allows you to prioritize VoIP traffic over other types of data traffic on your network. By giving VoIP packets higher priority, you can minimize the chances of network congestion affecting the timely delivery of voice data packets. QoS settings can be configured on network routers and switches, ensuring that voice traffic receives preferential treatment.

Another important step in jitter mitigation is selecting a reliable and high-speed internet connection. A stable and robust internet connection with adequate bandwidth can help minimize the impact of jitter. When you have a fast and dependable connection, it becomes less susceptible to congestion and latency issues that contribute to jitter.

Upgrading your network hardware is also a key consideration. Quality routers, switches, and cables can significantly improve the efficiency of data packet transmission. Investing in modern, well-maintained network equipment can help reduce buffering and decrease the likelihood of packet loss, both of which contribute to jitter.

Additionally, deploying jitter buffers in VoIP devices can help mitigate the effects of varying packet arrival times. Jitter buffers store incoming packets and release them at a consistent rate, smoothing out irregularities in delivery. This buffer allows for the reconstruction of a coherent audio stream and enhances the overall call quality.

Effective bandwidth management is another valuable strategy. By monitoring and managing your network’s bandwidth usage, you can prevent congestion and prioritize VoIP traffic during periods of high network activity. This ensures that sufficient bandwidth is available for voice calls, reducing the occurrence of jitter.


Jitter in the VoIP industry is a common challenge that can affect call quality and user experience. By understanding the causes of jitter and implementing effective mitigation strategies, you can enjoy smoother and more reliable VoIP communication. As VoIP continues to grow in popularity, addressing jitter-related issues becomes increasingly important for businesses and individuals alike. With the right approach, you can ensure that your VoIP calls remain crystal clear and uninterrupted.


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